Welcome to the StressRoller™ website! Because your privacy is very important to us, we want you to understand our practices with regard to collecting and using your information both online and offline and the steps we take to safeguard it. This statement applies to personally identifiable information collected from our customers. When this Privacy Policy uses the term "personally identifiable information," we mean information that identifies a particular individual, such as the individual’s name, postal address, e-mail address, credit card number, and telephone number. When other information, such as, for example, consumer product preferences, is directly associated with personally identifiable information, this other information also becomes personally identifiable information for purposes of this Privacy Policy. Personally identifiable information is sometimes referred to in this Privacy Policy as "personal information." Security It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase or create an account on our web site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database. Information We Collect a. Personally Identifiable Information We may collect personally Identifiable Information (including name, address, telephone number, e-mail address and, when necessary, credit card information) when you: Place an order on our Web site Return an item or make an exchange Inquire about our services Receive a gift package b. Aggregate Information Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected. An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university. This information is not personally identifiable and we do not combine this type of information with personally identifiable information. Use of Data We Collect a. Personally Identifiable Information At StressRoller, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we use your personally identifiable information to allow us to: Process and track your order Provide the services you request Contact you about the status of an order Provide information concerning product recalls or products you have purchased b. Aggregate Information We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our site design team create advertisements our guests might like. Information We Share with Others a. Our Contractors We contract with other companies (credit card processors, shippers, website developers and others) to provide certain services to StressRoller™ to fulfill orders, and create or maintain our website. In some instances, these contractors may have access to personally identifiable information but they are obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out StressRoller™ business. b. Third Parties We do not make our customers' personal information available to third parties. Your e-mail address is never shared with any third party. Disclosure Exceptions Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary: To comply with legal process such as a search warrant, subpoena or court order; To protect the company's rights and property; To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages; To protect against misuse or unauthorized use of our web site; or During emergencies, such as when we believe someone's physical safety is at risk E-mail Use When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request. For example, after you place an order at stressroller.com, you will receive an e-mail confirmation. Your e-mail address will be used only to respond to your request or to process your order, and will not be shared with any third parties. Links to Other Sites Occasionally we may provide links on our web site to other sites we think you will enjoy. These sites operate independently of StressRoller™ and have established their own privacy and security policies. StressRoller™ does not have any control over these sites’ privacy practices. For the best online experience, we strongly encourage you to review these policies at any site you visit. Privacy of Children on Our Web Site Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. Policy Changes From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our web site. We encourage you to review our privacy policy periodically. Questions or Comments? For questions, comments or assistance, we invite you to contact us: CustomerService@StressRoller.com